Calls are logged with date, time, name and number. Return missed calls with a click of your mouse. VoiceCall dialer allows you place calls using the speakerphone and will auto-redial if the phone line is busy. If you are away, VoiceCall will answer the call after a pre-set number of rings, play a greeting and record your voice mail. Recorded messages can be e-mailed or forwarded to your mobile device. VoiceCall can automatically record your conversations

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call. It is also possible to raise tickets and search the knowledge database via the web interface. Automatic Timing The duration of all support actions can be timed automatically. Automatical display of new tickets The system automatically informs every supporter about new tickets, and provides a list of unhandled issues. Statistics Clearly arranged statistics tell you everything you need to know about your Call Centres performance. HTML-Functionality

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calls and more advanced call queuing for call center applications the software routes all calls within a business. Features ~ Manages telephone calls within a business. ~ All routing of calls is digital over the computer network (or even a wireless network). ~ Unlimited number of extensions or external lines. ~ Supports all the standard PBX features like call transfer, hold, and record. ~ Includes a call queue sequencer with voice prompting and on

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calls and more advanced call queuing for call center applications the software routes all calls within a business. Features ~ Manages telephone calls within a business. ~ All routing of calls is digital over the computer network (or even a wireless network). ~ Unlimited number of extensions or external lines. ~ Supports all the standard PBX features like call transfer, hold, and record. ~ Includes a call queue sequencer with voice prompting and on

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call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible

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call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold" Security ensures that only logs assigned to individual technicians can be viewed by them. Provides a flexible

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